What are your shipping policies?
STUDIOMAKEUP is closed on weekends and major holidays. All orders received on the weekend and major holidays will begin processing the following business day.
Domestic shipping policies:
Standard shipping: Please allow 7 to 10 business days for your order to arrive. Most orders within the Continental US have a flat rate shipping fee of $5.00.
Expedited shipping: Expedited orders shipped via UPS 2nd Day Air or UPS Next Day Air must be placed before 8:00am (EST), Monday through Friday, to ship the same day. Please allow 1 full business day for these orders to be processed, picked, packed and shipped. Please note expedited orders placed on Friday will be delivered within the following business day (except for all major holidays).
Shipping outside of the Continental US: Orders shipped to Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam can only be shipped via USPS first class mail.
Shipping confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment, as STUDIOMAKEUP is not responsible for lost or stolen packages.
Free shipping promotion: Standard shipping is free for orders of $25 or more before tax. Unfortunately, orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam are ineligible for this promotion.
International shipping policies:
Studiomakeup does not ship internationally at this moment. Please feel free to contact us at email@example.com so we can provide you with a list of your local retailers.
What is your return policy?
In the unlikely event that you receive an item that is damaged, please contact us at firstname.lastname@example.org. We will send a postage paid envelope in which to return the item for immediate replacement. Should you experience a particular problem with one of our products, please contact us with the information for review. Please include your e-mail address and order number in order for us to find your information.
What if I cannot find the item or shade I am looking for, or have a question about a particular product?
Our product experts are here to help! You can e-mail them at email@example.com for help or more information about a particular product.
How do I track my order?
Once you receive your Shipping Confirmation e-mail, you can log-in to your account and check the status.
How do I know what ingredients are used in your products?
On the detailed page for each product group that we offer, you will find the ingredients list. This area contains the raw materials used to produce those products. The ingredients information covers all of the shades sold within that product grouping.
Why is my order on hold?
You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your STUDIOMAKEUP order.
How can I update my order?
Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.
How do I cancel an order?
Contact customer service immediately at firstname.lastname@example.org. Please note we ship orders as quickly as possible and cannot guarantee cancellation.
Can I return products to you that I purchased in-store?
No, we only process returns for products purchased online at www.studio-makeup.com
When will a specific item be back in stock?
We do not have specific restock dates for products, however you may always e-mail email@example.com for an estimated date. Sign up for our e-mail newsletter to be the first to be notified of new products!
Where can I find STUDIOMAKEUP in-store?
Please contact us at firstname.lastname@example.org to find an authorized retailer near you.
What if I did not receive my tracking email?
First, check your spam/junk folder. If you still cannot locate your tracking information, please contact customer service at email@example.com.
What should I do if tracking says my package was delivered, but I never received it?
Please contact us at firstname.lastname@example.org.
Do you ship to P.O. Boxes/APO/FPO/DPO?
Yes, we ship to P.O. Boxes/APO/FPO/DPO via UPS Mail Innovations. Please note that if you need to return/exchange orders shipped to an APO/FPO address, they are ineligible for a complimentary return label.
What should I do if my login/username/password is not working?
Please contact customer service at email@example.com. for assistance.